Return Policy
At [Rodotools], we strive to provide our customers with
high-quality products and excellent service. However, we understand that there
may be instances where a product is damaged or defective. Therefore, we offer
an exchange policy for damaged or defective items.
Exchange for Damaged or Defective Products
If you receive a damaged or defective product, we will
gladly exchange it for a new one of the same model. To be eligible for an
exchange, please follow these guidelines:
1. Contact Us: Notify us of the issue within 3
days of receiving the product. You can contact our customer service team at
[contact email/phone number] to initiate the exchange process.
2. Provide Details: When contacting us, please
provide details about the damage or defect, including photographs if possible.
This will help us assess the issue more accurately.
3. Return Authorization: Once we have reviewed
your request, we will provide you with a return authorization number (RMA) and
instructions on how to return the item.
4. Return the Item: Ship the damaged or defective
item back to us in its original packaging, along with the RMA number provided.
You will be responsible for paying the shipping costs for returning the item.
5. Inspection: Upon receiving the returned item,
we will inspect it to verify the damage or defect.
6. Exchange Process: If the damage or defect is
confirmed, we will process the exchange and ship out a new item of the same
model as soon as possible. If the item is out of stock, we will offer a
suitable replacement or issue a refund.
Conditions for Exchange:
- The damaged or defective item must be returned within [X]
days of receiving the RMA number.
- The item must be unused and in the same condition as when you received it.
- The original packaging must be included.
Non-Returnable Items:
Please note that certain items are not eligible for
exchange, including:
- Items that are damaged due to misuse, neglect, or improper handling.
- Products that have been modified or altered in any way.
- Items that are not returned in their original packaging.
Contact Us
If you have any questions about our return policy or need
assistance with an exchange, please don't hesitate to contact our customer
service team at [conatact@rodotools.com/+917893094594]. We're here to help!